UAE-headquartered, omnichannel ordering and data-driven marketing platform, ChatFood, announces its newly reinforced delivery logistic partnership with Careem Express, the logistic arm of the one-stop solution app, Careem. The collaboration of two powerhouses will help restaurant merchants access a reliable delivery fleet at the click of a button. Ayman, the Founder and CEO of Projecto Acai, said: “One-click delivery on ChatFood is a game-changer for us! With no intervention from our side, we instantly gained access to Careem’s delivery fleet, which is now delivering our orders across Dubai and Abu Dhabi, by clicking one button! With ChatFood, we reduced our delivery time by 28% compared to our previous provider in only one month.”
In the Middle East region, logistic-as-a-service has become more challenging and competitive in the past few months, and several logistic providers have decided to refocus their attention on a limited number of verticals generating high volumes. In turn, this has left some businesses, including restaurants, with no solution to deliver their own orders to customers. With hospitality businesses being under increasing cost and labour pressure, it was key for ChatFood to provide a high-quality and affordable solution for its merchants with access to delivery on demand.
Dedicated to offering its partners the technology and solutions needed to deliver guests a seamless experience at every meal, ChatFood and Careem have made it very easy for partners to get started on commission-free orders delivered by Careem, including a fully-handled set-up with no tedious contract negotiations. By doing this, they enable SMEs access to delivery on demand, even if they cannot afford to have their own fleet.
Michele, the Co-Founder and Managing Partner of Pitfire, also shared: “Using Careem on ChatFood is a breeze. We no longer have to manage separate contracts, negotiations, invoicing and manual order management. Commission-free orders and smooth, on-time delivery is a recipe for success!.”
ChatFood’s co-founder and CEO, Benjamin Mouflard, shares, “Thanks to our partnership with Careem we can offer our restaurant partners an easy, plug-and-play solution, so that they can focus on what they love and do best: cook amazing food and delight their customers. In this time of surging food costs, labor shortage, and increasing commissions for hospitality venues, we know it’s key!”
ChatFood has already empowered over 3,000 hospitality venues across the Middle East to drive more than $100 million in sales and convert more than 1 million visitors into direct customers, growing at an impressive 260% YoY. On top of its delivery services, ChatFood’s newly launched NFC/QR ordering system has delivered outstanding results for its partners: 35% higher average spend, 3x more tips, and 25% more labour efficiency. This has allowed ChatFood to unlock revenue and margins at a time of surging food costs, labour shortages, and increasing commissions for hospitality venues.