ZIWO, the favourite software of call centre agents in the GCC, announced the opening of its new branch in Cairo. After doubling its revenues last year this is another major step in ZIWO's hyper growth in the Mena region to provide cloud contact centre solutions for companies and enhance their customer experience.
ZIWO's cloud telephony solutions are designed to help businesses of all sizes improve their communication and customer service such as Damac, Carrefour, Tabby, Floward, Deliveroo, and many more. With features such as virtual numbers, call routing, and contact centre software, ZIWO's solutions make it easy for businesses to manage their calls and provide excellent customer service.
Speaking on the recent launch, Renaud de Gonfréville, CEO and co-founder of ZIWO said: "After expanding our coverage within the entire Gulf area over the past six years, it is a new milestone in our journey to address the emerging markets. I want to thank our team for the hard work they’ve done as well as our partners here in Egypt that have made it possible".
Renaud added, "ZIWO is on a mission to provide the best solutions for Customer Experience and Call Centre software, and we are happy to make this available to the thousands of companies in Egypt so that they can develop and thrive globally. With a sales department and an R&D center located in the beautiful Greek Campus in Downtown Cairo, our investment in Cairo will make us a real reference in the local market, and hopefully a partner of choice for all contact centers and sales departments in Egypt".
Founded in the United Arab Emirates in 2017, ZIWO is a Cloud Contact Centre Software (CCAAS) that provides a straightforward solution for companies to talk to their clients with a crystal-clear voice. ZIWO has ready-made plugins with most CRM and is integrable with any app.
Ziwo provides businesses with access to an industry-leading cloud contact centre solution. The software includes advanced features such as call tracking, virtual phone numbers in 150+ countries, Call Masking, End Call Survey, CDR, IVR, Real-time Reporting, and more.
For more information, please visit ZIWO's official website www.eg.ziwo.io