• UAE-based AI contact centre platform ZIWO has secured a strategic growth credit investment from Ajeej Capital’s Amplify Growth Fund, value undisclosed.
• Founded in 2010 by Renaud de Gonfreville and Eric Ouisse, ZIWO provides an Arabic-first, AI-powered cloud Contact Center as a Service (CCaaS) platform, enabling enterprises to manage voice, messaging, and digital customer interactions through a unified system.
• In 2021, ZIWO closed a seven-digit pre-Series B investment round.
• The company will use the funding to expand across the GCC, deepen regional partnerships and integrations, and accelerate the deployment of advanced AI automation and voice intelligence capabilities, following 6.6x revenue growth since its Series A round.

Press release:

ZIWO, an Arabic-first, AI-powered cloud contact centre platform purpose-built for the Middle East, has secured a strategic growth credit investment from the Amplify Growth Fund, managed by Ajeej Capital (DIFC) Limited.

The investment builds on a period of strong enterprise adoption and will support ZIWO’s continued expansion across the GCC, amid rising demand for AI-driven customer communication and automation.

ZIWO will use the funding to scale its presence across more than 10 countries in MENA, one of the world’s fastest-growing markets for enterprise digital transformation. The company plans to deepen regional partnerships and integrations, enabling organisations to adopt advanced AI automation and intelligence to manage high-volume customer interactions more efficiently.

ZIWO has experienced strong regional adoption of its cloud-native Contact Center as a Service (CCaaS) platform, now serving more than 1,000 customers across over 20 industries. The platform delivers enterprise-grade capabilities, including real-time voice intelligence, automated quality assurance, predictive analytics, and multilingual generative AI — supporting multiple Arabic dialects alongside English and French — designed for complex, high-volume contact centre environments.

“Across the Middle East, organisations are accelerating digital transformation at an unprecedented pace. From the beginning, ZIWO has focused on building Arabic-first AI and cloud technologies designed specifically for the operational realities of the region. Amplify Growth Fund’s investment will allow us to accelerate innovation in voice AI and intelligence, while continuing to deliver a secure, scalable, and locally compliant platform for our customers,” said Renaud de Gonfreville, Co-Founder and CEO of ZIWO.

“The Amplify Growth Fund is partnering with ZIWO as the company accelerates its expansion across MENA. ZIWO has demonstrated strong traction, a highly scalable platform, and a deep understanding of regional regulatory and operational requirements. We believe these strengths position the company to build a leading presence in AI-enabled, cloud-based customer communications across the region,” said Sharaf Sharaf, Fund Head for the Amplify Growth Fund at Ajeej Capital.

As the MENA digital economy continues to evolve, ZIWO is leveraging its regional presence, scalable technology platform, and AI-driven capabilities to expand adoption and support organisations transitioning to intelligent, cloud-based customer communications.