• US-Jordanian no-code voice orchestration platform Breez AI has raised $1.3 million in a pre-seed round to scale its voice automation system for enterprises.
• The round was led by Wamda Capital, with DASH Ventures, FENA Holdings and other strategic angel investors.
• Founded in 2025 by Karim Malhas, Breez AI is building a no-code system for voice orchestration that enables companies to deploy real-time Voice AI across phone operations without stitching together fragmented telecom and AI systems.
• The platform unifies global routing, carrier connectivity, media delivery, and AI processing, addressing reliability issues such as dropped calls, latency, and inconsistent performance at scale.
• The funding will be used to accelerate product development and support global expansion, as enterprises increasingly adopt Voice AI across customer service and operations.

Press release:

Breez AI has raised $1.3 million in pre-seed funding to scale its voice infrastructure system. Built to make phone operations reliable, scalable, and natural-sounding, Breez received backing led by Wamda Capital, with DASH Ventures, FENA Holdings, and strategic angel investors anchoring the round. The funding will accelerate product development and global expansion.

Breez enables businesses to launch real-time Voice AI in minutes, without code, by unifying global routing, uptime, and latency into reliable phone workflows and addressing the fragmented infrastructure behind phone-based operations.

The company has already begun paid proofs of concept designed for thousands of daily calls and is partnering with AI and contact-center providers to run deployments across North America and the GCC, where rising call volumes are pushing today’s voice stack to its limits.

The Real-Time Challenge of Voice AI

Voice breaks because it was never designed to operate like software. 

Every phone call depends on dozens of real-time decisions happening simultaneously - routing, media delivery, AI processing, and carrier coordination - all within milliseconds. Most businesses attempt to assemble this from disconnected vendors and regional phone networks that were built for human call centers, not real-time automation. 

The result is fragile systems that fail under load: delayed responses, dropped calls, robotic interactions, and inconsistent performance across regions.

This isn’t an AI problem.

It’s an infrastructure problem - and it’s the missing layer that has held voice automation back.

Despite the rise of digital channels, voice remains the dominant service channel, accounting for around 55% of contact-center interactions. The global call-center market is valued at approximately $37.4 billion in 2025, reflecting continued reliance on phone operations (Plivo, 2025; Future Market Insights, 2025).

Voice AI built for production

Breez replaces fragmented voice stacks with a single no-code orchestration layer, enabling organizations to deploy real-time Voice AI across their phone operations without integrating multiple systems. 

Businesses can launch almost instantly with natural-sounding, multilingual automation at scale, reducing delays, call failures, and missed opportunities - all without adding complex engineering or operational headcount.

Founder Perspective

“I started Breez because voice was the last manual bottleneck in digital operations,” said Karim Malhas, Founder and CEO. “What breaks voice isn’t the AI -  it’s the systems around it. We built the missing layer: reliable calls at scale, with no developers and no stitching.” “Voice never kept up with digital,” Malhas added. “Our goal is to make it as reliable as software – push a button, go live globally, and stay fast.”

The conversational AI market is expected to exceed $23 billion by 2027 as enterprises expand AI-driven customer interactions (FutureCIO, 2024).

Breez AI

Breez AI is a no-code voice orchestration platform built for reliable, scalable real-time Voice AI. The system unifies carrier connectivity, media delivery, AI models, and orchestration into one global routing layer, stabilizing phone operations and enabling companies to scale voice automation without engineering or additional headcount.

Early users can join the Breez beta waitlist at heybreez.ai.