Tunisia’s media monitoring service, WebRadar, is targeting the Arab world
The Innova team is changing Arabic big data. Here they pause at Cogite coworking space's garden. (Images via WebRadar)
Upon discovering WebRadar, the first impression is that it’s another startup duplicating international models at a smaller scale in a tiny market.
WebRadar is a data management platform that helps professionals generate online brand reputation reports based on data collected from social media platforms, blogs and news websites, like Google Alerts, Mention and Topsy.
Doing a little digging though and one sees that the Tunisian online platform is quite different from other seemingly similar tools. While other services on the global market deliver an overwhelming amount of data, WebRadar focuses on collecting information by country.
WebRadar’s secret sauce: localization
Let's say a marketing professional working for an international brand such as Samsung in Egypt sets up regular alerts for Samsung. Despite adding the word Egypt, the user will apparently get every result related to Samsung around the world, which will require additional filtering to get relevant results.
WebRadar helps by creating what they call radars: one topic containing different keywords based on its country location.
"From the beginning, we focused on local needs,” said Jazem Halioui, CEO and founder of Innova Tunisia, the company behind WebRadar.
WebRadar offers native Arabic language support, its local spoken dialects, and its SMS language, which uses numbers (3, 7, 9 et cetera) for Arabic letters that don’t exist in Latin languages.
In order to get the most accurate and localized data possible, the startup built a multilingual database that lists key local figures and players.
WebRadar helps users compare the online presence of Tunisia's telcos.
WebRadar’s service is available today in nine countries: Morocco, Algeria, Tunisia, Libya, Egypt, Saudi Arabia, UAE, Qatar and France.
The company has 150 customers and 950 users, mainly mass market brands, large advertising and communication agencies, government agencies, public institutions and political parties.
Its main market remains Tunisia. According to them, 80 percent of Tunisia’s top 10 political parties used WebRadar during the 2014 elections.
How a failed product led to a successful one
Innova's journey has definitely not been smooth. It took the company about 5 years of testing and failure before they found their product.
Innova Tunisia was founded in 2009. In 2011, after just two years of doing big data projects for large clients, they generated enough cash to launch their first product, "oofeed", a personal news aggregator for the Arab world.
After six months of testing the product, it was clear that the product had neither a market fit nor revenue potential, as people would not change their habits of getting their news mainly through Facebook and Twitter.
Halioui and his team of six realized their target customers’ needs were in figuring out how to draw insights from the huge, unstructured content on social media. WebRadar was born with a B2B subscription model in 2013. Customer were either using international tools with unsatisfactory results, or didn’t know that tools like WebRadar were available. Thanks to its local approach, referrals started flowing in.
Innova Tunisia during a typical work meeting at Cogite.
Overcoming challenges yielded to growth
The Tunisian entrepreneurial ecosystem is very challenging for technology startups, Halioui said.
The bureaucratic environment and the lack of funding (angel and VC investment) made it difficult to launch and go to market. Also, lacking skilled people needed to build his product further complicated things.
These obstacles didn't stop Halioui though. He was still able to identify opportunities he had in his country such as great talent in computer science. Leveraging the latter, he was able to build his team's strength.
"We built our skills in artificial intelligence, text mining and machine learning techniques by relying on open source tools and took several MOOCs (online courses) since 2011," Halioui explained.
On the horizon
WebRadar plans to double revenues in the Tunisian market and to expand abroad, and acquire 10 large customers in 2 to 4 countries the platform supports.
"We are exploring several paths: online marketing, local partners (integrators, resellers, affiliates) and potentially expanding the sales team into the different targeted local markets," Halioui said.
WebRadar is moving from a subscription-based B2B model to a freemium and premium model.
The freemium model will allow users to test all features for a limited time and continue to give access to some basic features.
After rolling out all these changes in the next three months, they will be looking into opening a first round of funding to sustain their growth strategy.
“Our long term mission is to help organizations better understand the world through big data and artificial intelligence,” Halioui said.