E-Commerce in Lebanon: An Overview
This is the first in a new series on Wamda discussing e-commerce trends in countries across the Arab world.
There is no doubt that e-commerce is on the rise globally. While the global B2C e-commerce industry generated between $400 billion and $600 billion in 2010, estimates say that the global market will generate between $700 billion and $950 billion in 2015.
In Lebanon, however, the market is still nascent. Over the past 10 years, e-commerce founders and supporters have had a steep uphill climb when trying to start and build their businesses.
The Lebanese e-commerce market continues to struggle with
several challenges endemic to the Middle East in general: a lack of
secure online payment gateways and a mistrust of online purchasing.
Lebanese buyers in particular prefer to purchase offline from their
favourite local stores.
In the online retail space, this phenomenon is evident in the difficulty sites have had in scaling. One of the first major online retailers, Mizalla.com, launched in 2011 in a cloud of media buzz, only to close down almost a year later. Today, the majority of Lebanese online retailers are targeting more niche markets.
Electronics e-stores are the most common, a factor not unique to Lebanon, as electronics are the leading market segment in e-commerce worldwide, accounting for 24% of total e-commerce sites. Niche or high-end clothing and accessories sites are also becoming popular, like newly-launched eezmeez which sells t-shirts with jokes in Lebanese slang and local designer site Lebelik.
The daily deals market, on the other hand, has done well, perhaps because locals always like a good deal and the business doesn't involve logistics. GoNabit (which later became LivingSocial) entered the market first, ushering in a slew of copycats like Makhsoum, GoSawa and ScoopCity, which have now expanded to Dubai and other cities.
Flash sales are slowly growing as well. After MarkaVIP pioneered in the market, young competitors such as Mistile and Natasawak have launched on a smaller scale.
A few very popular offline stores have taken the leap and
ventured online, but thus far none can boast a very successful
Finally, classified ads were some of the first e-commerce sites and remain very popular; in fact, many Lebanese online users tend to think of classified sites first and foremost when asked about e-commerce.
Here's a look at the major players:
- GoSawa - A Lebanese platform that quickly expanded to the Emirates, Egypt, Qatar and Saudi Arabia.
- Makhsoum - The oldest daily deals platform (after GoNabit) to launch in Lebanon; later expanded to the UAE.
- Groupon - This global platform entered the Lebanese market a few years ago.
- Cobone - In Lebanon, Dubai-based Cobone only offers travels deals for Beirut, Abu Dhabi, Cairo and Jeddah.
- ScoopCity - offers Lebanese deals only.
- Living Lebanese - offers Lebanese deals only.
- iGrab - An daily deals site aggregator for Lebanon.
- Phoenicianarts - One of the oldest online retail sites in Lebanon; sells homemade mosaics for decoration.
- Souk Orjuwan - Offers a wide range of art crafts.
- Yalla Stuff - Lists a wide range of accessories and gadgets.
- 961 Gifts - Lists a wide range of gifts and gadgets.
- Computer Market - Electronics retailer.
- Ishtari - Electronics retailer.
- Shop in Leb - Electronics retailer.
- eezmeez - Just a few months old, this site sells t-shirts and ties with sarcastic Lebanese designs, for all ages.
- lebelik - offers clothing, bags, shoes and accessories from local Lebanese designers.
The three platforms below all offer deals for clothing and accessories.
Offline Stores Going Online
- Exotica - A very well-known flowers boutique.
- M2 Multimedia Megastore - One of the leading electronics showrooms.
- Al Hallab - A very well-known Lebanese sweets shop.
- Librairie Antoine - A very popular bookstore that has many branches in the country.
- Ashekman - A popular shop that sells T-shirts with urban design.
- Instruments Garage -Part of giant Virgin stores, it offers a wide range of musical instruments.
Online Classified Ads
All of the below allow users in Lebanon to buy and sell products in a variety of categories, from electronics to clothing to handicrafts and gifts
- 961 Deals - a market leader in the space
- Khofoz - one of the earliest classified ad sites in Lebanon
- Live Mazad
- El Mazad
- Badde Bee3
- Hot Deal
- Lebanese Mall
Available Payment Gateways
Payment gateway availability throughout the region can be seen in our piece on payment gateways, which lists commission percentages. All of these gateways work for customers paying, but to integrate with a local bank and extract payments, merchants must work with Bank Audi or Credit Libanais. In Lebanon, options include:
- CashU - prepaid account.
- Gate2Play - Introduces online merchants to global payment gateways, and offers them other relevant services.
- Bank Audi
- Credit Libanais (NetCommerce)
All of the below offer complete e-commerce solutions which connect to available payment gateway solutions.
- ShopGo - focuses exclusively on building complete ecommerce solutions.
All of the below also offer design and web development solutions.
- Digital ITS
- Soft Impact - Also offers Facebook application development.
- Mira Cle
- Lebanon Design
- Net Design Plus - Also offers off-Server backup service.
Lebanon suffers from weak internet penetration, but the country has witnessed a rapid increase in recent years, from 22.5% in 2008 to 52% in 2011. Mobile penetration rate reached 72.2% by the end of 2011, placing the country in the 12th spot in the region.
Facebook penetration, which might be useful for advertising purposes, is currently 37.62% according to SocialBakers, accounting for 118.43% of internet users (likely due to users having multiple accounts).
Three Major Challenges
1. Preference for Offline Goods
Many in Lebanon still do not trust "virtual" merchandise, unless it's coming from big names and brands that could be held responsible or a company lists a physical location they can contact if something goes wrong.
Eezmeez co-founder Gaby comments that ”since our launch, I've had many inquiries from potential clients demanding that we show them samples of the products before they decide to buy, which defies all e-commerce logic."
2. Payment Options
Only two banks in Lebanon currently provide payment gateways: Credit Libanais and Bank Audi. As the first to offer online credit card payment, Credit Libanais hasn't advertised its service much, while Bank Audi has organized a wide-spread marketing campaign and seals the majority of deals. Fees also reportedly can approach 9%.
Michel Kanbour, Founder and CEO of ITEC, a Lebanese e-commerce solutions company founded in 2001, says that “it’s only a myth that online payment is not safe; banks and card providers need to promote awareness campaigns to educate people about the benefits and lower the merchant account fees to encourage more e-commerce platforms to launch.”
3. Lack of Incentives
One major element missing from the Lebanese e-commerce scene is offering incentives to attract clients online; most e-commerce stores can't offer the convenience or diversity of product that would ordinarily lure customers from nearby offline stores.
“You buy a television because it offers channels that broadcast great programs, but without those channels you wouldn’t pay $1 for the best television in the world. Yet many online stores in Lebanon are not offering new and different products that will test what Arab users' will buy online rather than offline”, says Kanbour.
The classified ads sector is crowded, but popular, and daily deals may be on the decline, but for online retailers who can speak to Lebanon's savvy shoppers, the market remains wide open.